Terms of service
General
The following terms and conditions apply to all purchases made from this website. Please read them carefully, you may wish to print a copy for future reference. Use of this website by you, and purchase of any goods from us, is conditional upon your acceptance of these terms and conditions.
These terms and conditions may be changed at any time without the need to let you know. It is therefore your responsibility to check periodically for any changes. Use of our website means you have accepted these terms and conditions. If unacceptable please leave now.
No other terms and conditions shall apply to the sale of our goods.
These terms and conditions and the purchase by you of any goods from us shall be governed in all respects (including formation and interpretation) by English Law and any dispute arising under or in connection with the foregoing shall be determined through the English Courts.
In these terms and conditions “goods” include accessories.
Purchases
(i) Orders:
No order for goods shall be binding upon us unless and until accepted by us in writing. We reserve the right to decline any order placed with us in our entire discretion.
(ii) Availability of Goods:
All goods are subject to availability and may be withdrawn at any time. If for any reason the goods ordered are not available you will be offered an alternative or given a full refund. We will not be held responsible for compensating you for any losses you may suffer if we are unable to supply the requested goods.
(iii) Description of Goods:
We take care to ensure that details, descriptions, and prices within our website are correct but errors may occur, and we reserve the right to alter the same at any time. We also reserve the right to change the specification of the goods we sell.
Every care is taken to reproduce faithfully all descriptions of goods, however, errors may occur. If you are in any doubt about the item you wish to purchase we recommend you contact us at info@Delacova to discuss the goods in more detail. In the event of goods being listed at an incorrect price due to a typographical error or error in pricing information from our suppliers, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If we have already charged you for the order we will subsequently cancel your order and immediately issue a refund to your account or card.
Small variances may occur (for example, in color) when goods are displayed on our site, and we accept no responsibility for such matters unless the variance is substantial.
Treatments: No liability will be accepted for changes in appearance, performance, or defects in any of our fabrics if they are treated after purchase by spraying or processing of any kind, including flameproofing or the application of stain-repelling treatments.
(iv) Prices:
Prices are subject to change at any time before we accept an order from you.
Delivery where applicable will be charged separately (see below).
(v) Delivery and Delivery Charges:
We use third-party carriers. We aim to dispatch all fabric orders within 7 days of confirmation of the order. Online lampshade and cushion orders will be shipped within 4 weeks.
All quoted delivery times are estimates only. Time shall not be of the essence in relation to the delivery of any goods.
All goods shall remain our property (notwithstanding delivery and the passing of risk) until paid for.
(vi) Payment:
Payments are accepted on most major credit or debit cards via our secure server. All orders are positively credit card sanctioned prior to dispatch. We can accept no responsibility if any order is delayed as a result of incorrectly supplied details.
Purchases made from outside the UK will automatically be converted into Sterling at the time of purchase.
Credit and debit card numbers are encrypted when your order is placed and are not held in clear text on any website. All card and payment details are securely processed, and we do not see any of these details; we simply receive confirmation that your transaction has been authorized with your nominated card provider. None of your details will be passed onto any third party or used for any other purpose other than those that have been authorized by you.
(vii) Your Invoice:
All retail sales are supplied with a full invoice giving a description of the goods purchased, the price paid, and delivery charges, including VAT.
(viii) Samples Orders:
For Trade accounts, orders including samples are capped at 10 samples per transaction.
Returns/Refunds
The following terms and conditions cover the situations where either
(a) the goods are faulty or damaged, or there is a shortfall, on delivery; or (b) you change your mind and wish to return non-faulty goods.
(a) The goods are faulty or damaged, or there is a shortfall, on delivery
Where goods are received by you faulty, damaged, or there is a shortfall then we must be notified within 7 days of receipt in order for replacement goods to be sent free of charge. No claim will be accepted outside this time limit. Any re-delivery is subject to the safe return of any faulty or damaged goods or (as appropriate) the provision by you of such proof of a shortfall as we may reasonably require. Where we accept liability to provide replacement goods, we will refund any reasonable postage charges incurred by you in returning any goods.
All goods are returned to us at your risk.
Other than as set out above we accept no liability in relation to faulty or damaged goods, or any shortfall, on delivery. In no event shall our liability exceed the value of the goods in question.
Fabrics: In the event that fabrics purchased from Delacova are faulty, we will be happy to replace at no further charge. Receipt of faulty goods should be notified to Delacova within 7 days of receipt and returned to Delacova within 14 days. Costs of return of faulty goods will be covered by Delacova.
All fabrics are printed to order and therefore returns of non-faulty goods will attract a 25% return fee. We are unable to accept returned fabrics if cut from the roll on which they are sent.
Lighting and Cushions: In the event that accessories purchased from Delacova are faulty, we will be happy to replace at no charge or alternatively refund the cost of purchase. Receipt of faulty goods should be notified to Delacova within 7 days and returned to Delacova within 14 days. Costs of return of faulty goods will be covered by Delacova.
Returns of Lampshades, Lamps, and cushions will be accepted providing items are in their original packaging, unused, and in a fully re-saleable condition. Please inform Delacova of your intention to return goods within 14 days of receipt, and note that the return of goods in perfect condition will be the responsibility of the customer.
Your statutory rights as a consumer are not affected.
Force majeure
Notwithstanding anything set out in these terms and conditions, we will not be liable for any failure or delay in performance of our obligations if it is due to an event beyond our reasonable control, including, without limitation, acts of God, war, industrial dispute, fire, flood, tempest, or national emergencies. If so delayed we will be entitled to a reasonable extension of time for performing our obligations. Any dates we specify for the delivery of the goods are only approximate and we shall not be liable for any losses, damages, charges, costs, or expenses caused by any delay in delivery of the goods.
Entire Agreement
These terms and conditions constitute the entire and only agreement between us. Other than information on our website and information supplied with our goods you acknowledge that you have not relied on any statement, warranty or representation given in relation to our goods (whether given by us or a third party). Nothing in the foregoing shall purport to exclude liability for fraud or deliberate concealment.