Refund policy

The following terms and conditions cover the situations where either

(a) the goods are faulty or damaged, or there is a shortfall, on delivery; or (b) you change your mind and wish to return non-faulty goods.

(a) The goods are faulty or damaged, or there is a shortfall, on delivery

Where goods are received by you faulty, damaged, or there is a shortfall then we must be notified within 7 days of receipt in order for replacement goods to be sent free of charge. No claim will be accepted outside this time limit. Any re-delivery is subject to the safe return of any faulty or damaged goods or (as appropriate) the provision by you of such proof of a shortfall as we may reasonably require. Where we accept liability to provide replacement goods, we will refund any reasonable postage charges incurred by you in returning any goods.

All goods are returned to us at your risk.

Other than as set out above we accept no liability in relation to faulty or damaged goods, or any shortfall, on delivery. In no event shall our liability exceed the value of the goods in question.

Fabrics: In the event that fabrics purchased from Delacova are faulty, we will be happy to replace at no further charge. Receipt of faulty goods should be notified to Delacova within 7 days of receipt and returned to Delacova within 14 days. Costs of return of faulty goods will be covered by Delacova.

All fabrics are printed to order and therefore returns of non-faulty goods will attract a 25% return fee. We are unable to accept returned fabrics if cut from the roll on which they are sent.

Lighting and Cushions: In the event that accessories purchased from Delacova are faulty, we will be happy to replace at no charge or alternatively refund the cost of purchase. Receipt of faulty goods should be notified to Delacova within 7 days and returned to Delacova within 14 days. Costs of return of faulty goods will be covered by Delacova.

Returns of Lampshades, Lamps, and cushions will be accepted providing items are in their original packaging, unused, and in a fully re-saleable condition. Please inform Delacova of your intention to return goods within 14 days of receipt, and note that the return of goods in perfect condition will be the responsibility of the customer.

Your statutory rights as a consumer are not affected.